FAQ

Welcome to Opalhouse Sale Shop! We’re here to help you create a beautiful, boho-chic sanctuary with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly customer care team.

Product Questions

What types of products do you offer?

We specialize in boho-chic home decor that brings affordable luxury to your space. Our menu includes a wide range of items such as:

• Accent Rugs and Area Rugs
• Bath & Body products, Bath Towels, and Bathroom Accessories
• Bathroom Rugs & Mats
• Beauty items and Bedding Sets & Collections
• Bedroom Furniture like Benches and Desks
• Decorative Objects, Candles & Home Fragrances, and Chairs
• Doormats, Dorm Decor, and Fall Home Decor Ideas & Trends

Each piece is curated to reflect a unique, artistic style that transforms your home into a cozy retreat.

Are your products high-quality?

Absolutely! We take pride in offering meticulously crafted items, from signature accent rugs to atmospheric candles. Every product undergoes quality checks before shipment to ensure it meets our standards for beauty and durability.

Shipping & Delivery

Where do you ship?

We offer global delivery services to bring boho-chic style worldwide. However, we currently cannot deliver to some Asian countries and select remote areas. Our team is working to expand our reach while maintaining excellent service.

What are the shipping options and times?

After 1-2 business days for order processing, you can choose from:

• Standard Shipping: Via DHL or FedEx, delivered in 10-15 business days after shipment. Flat rate of $12.95. Perfect for reliable, trackable delivery.
• Free Shipping: Via EMS, delivered in 15-25 business days after shipment. Free for orders over $50. Ideal for budget-conscious shoppers.

All items are carefully packaged to arrive in perfect condition, ready to enhance your space.

How can I track my order?

Once your order ships, we’ll provide a tracking number via email. For Standard Shipping with DHL or FedEx, you can monitor your package’s progress. If you have issues, contact us at [email protected].

Returns & Refunds

What is your return policy?

We want you to love your space! If anything isn’t perfect, you have 15 days from the delivery date to initiate a return. Please contact our customer care team to start the process, and we’ll guide you through the steps.

Are there any conditions for returns?

Items must be in original condition with tags attached. We recommend checking your order upon arrival to ensure everything meets your expectations. For details, refer to our full return policy or email us.

Payment Methods

What payment options do you accept?

To make shopping seamless, we accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure, so you can shop with confidence.

Account & General Questions

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new boho-chic trends.

What if I have a question not covered here?

We’re always here to help! Reach out to our customer care team at [email protected]. We’re committed to making your Opalhouse experience as beautiful as our products.