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Creating Your Beautiful Sanctuary Should Be Effortless
At Opalhouse Sale Shop, we understand that creating your perfect boho-chic sanctuary is a personal journey. We’ve designed our shipping and return policies to honor your vision and our commitment to quality, making your home decor experience as beautiful and effortless as the spaces we help you create.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping (DHL or FedEx) – $12.95
- Delivery within 10-15 days after shipping
- Free Shipping (EMS) – For orders over $50
- Delivery within 15-25 days after shipping
Please Note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Our Return Philosophy
We want every piece from our curated collections—whether it’s our beautiful area rugs, bedding sets, or decorative objects—to bring you joy and help create the peaceful retreat you deserve. Sometimes, items that caught your eye online might not fit perfectly into your space, which is why we’ve created a hassle-free return process.
Return & Exchange Policy
Return Timeline
We accept returns and exchanges within 15 days of your receipt date. All items must be in their original condition—unused, unwashed, and with all tags attached.
Step-by-Step Return Process
- Initiate Your Return Request
Contact our customer care team within 15 days of receiving your order. Send your return request to [email protected] using the template provided below.
- Wait for Authorization
Our team will review your request and send you a Return Authorization Number within 1-2 business days. Please do not ship items back without this authorization.
- Package Your Items
Carefully pack the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
- Ship Your Return
Ship your return to our warehouse address. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Return Address:
667 Holden Street, San Diego, US 92103 - Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Opalhouse Sale Shop Customer Care Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return: [List items with quantities]
Reason for Return: [Please specify – size, color, damaged, etc.]
Preferred Resolution: [Refund / Exchange for specific item]
Contact Phone Number: [Your Phone Number]
Thank you for your assistance in helping me create my perfect boho-chic space.
Sincerely,
[Your Full Name]
Refund Information
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Credit Card (Visa, MasterCard, JCB) – 5-10 business days to appear on your statement
- PayPal – 3-5 business days to appear in your account
Please note that original shipping fees are non-refundable, except in cases where we made an error with your order.
Exchange Information
Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead. For exchanges, we’ll cover the shipping costs for your new item to help you continue building your beautiful space.
Non-Returnable Items
To ensure the health and safety of all our customers, the following items from our collections cannot be returned:
- Bath & Body products (for hygiene reasons)
- Beauty products (for hygiene reasons)
- Candles & Home Fragrances that have been opened or used
- Doormats that show signs of use
- Items marked as “Final Sale”
These exceptions help us maintain the quality and safety standards that make Opalhouse Sale Shop your trusted source for boho-chic home decor.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including covering all shipping expenses. Photos of the damaged item or incorrect product are helpful for our records.
Need Help With Your Return?
Our customer care team is here to help you create the sanctuary of your dreams.
Email: [email protected]
Address: 667 Holden Street, San Diego, US 92103
We typically respond within 24-48 hours during business days.
Thank you for choosing Opalhouse Sale Shop to help create your beautiful boho-chic sanctuary. We’re committed to making your home decor journey as beautiful and effortless as the spaces we help you create.